Shipping policy

Last updated 14 September 2026. This policy covers orders placed on karigariheritage.com for delivery in India. It works together with our terms of use and our returns and refunds policy.

Where we ship

We ship to addresses in India that our courier will accept. That includes most homes, offices, and hostels if the PIN code is valid and someone can take the parcel. We do not ship outside India. We do not ship to a post office box. We do not leave a parcel at a kirana "for collection" unless that is the address you typed and the courier agrees.

If a PIN code is not serviceable, payment may still go through. We will write to you and refund that order. We do not keep the money because a PIN failed.

What it costs

Shipping is free on paid orders. There is no handling line at checkout. If a courier later bills us a remote area fee, we still pay it. You will not get a second invoice for freight.

How long it usually takes

We pack after payment succeeds. Most parcels reach you in 5 to 7 working days from that point. Working days here mean Monday to Saturday. Public holidays are not working days. An order placed late on Sunday or on a festival evening is packed the next working day.

Hill stations, the North East, island territories, and some military or restricted PIN codes take longer. Ten to twelve working days is not rare there. If we already know your PIN is slow, we will say so by email.

The 5 to 7 working days figure is an estimate, not a guaranteed calendar date. Couriers miss dates. We still follow the order until it is delivered or marked lost.

When we dispatch

We dispatch only after the payment is confirmed as paid. We do not take cash on delivery. If you close the payment page, or the bank declines the charge, we do not pack.

If two items in one order are in different workshops, we may send two packets. You will not pay extra for that. You may get two tracking numbers. Both still travel on the same free shipping rule.

What you must give us

We need a full name, a 10 digit Indian mobile number that actually rings, a complete address with landmark if the building is hard to find, city, state, and a 6 digit PIN code. The name on the order should match someone who can show ID if the courier asks. That happens more often with idols and higher value parcels.

If the address is incomplete and the parcel comes back to us, you pay the redispatch cost. Write to us before we ship if you typed the house number wrong. We can change an address only while the packet is still with us.

Tracking

When the courier gives us an AWB number we email it to the address you used at checkout. Keep that mail. We cannot chase a parcel without the AWB. If you have not seen a tracking mail three working days after payment, write to orders@karigariheritage.com with your order number.

Once the courier has the packet, their scan is the record of where it is. We can nag them. We cannot make a van appear on a closed road.

Delivery attempts

Couriers usually try more than once. If nobody is home they may call the number on the label. Answer that call. If you ignore it, the parcel goes back to us as undelivered. That is treated as a return to origin, not as a failed product.

If you refuse the parcel without a damage reason, we refund after we get it back and check the goods, minus the courier cost both ways. If you refuse because the carton is crushed, take photos at the door and write to us the same day. That is a damage case, not a change of mind.

Inspection at the door

Open the box in front of the delivery person if you can. If the outer carton is wet or crushed, photograph it before you sign. If you sign that you received the goods in good condition, we still look at a damage claim, but photos of the outer box make the courier listen.

Resin and marble dust chips in transit more than cotton. That is why we wrap idols tighter. A scuff on the paint that you can only see under a phone torch is not the same as a broken arm. Send photos either way. We will say which it is.

Lost, stuck, or delayed parcels

Rain, bandhs, floods, strikes, and festival weeks add days. A delay of that kind is not a reason for a full refund while the parcel is still moving. If the courier marks the shipment lost, we replace the goods or refund the amount you paid. You choose. We do not do both on the same line.

If a parcel sits in a hub for more than 7 working days with no scan, write to us. We open a ticket with the courier. You do not need to call their call centre first, though you can.

Invoices

A tax invoice in the name of Rekha Crafts (OPC) Private Limited, GSTIN 08AAQCR1399L1ZI, goes to your email after payment, or with the parcel. The price you paid already includes tax. If your firm needs its own GSTIN on the bill, send it before we dispatch. We cannot change a closed invoice without a debit or credit note.

Gifts

You can ship to someone else. Put their address and a phone they will answer. The order confirmation still goes to your email. We do not print prices on the packing slip if you ask us before we ship. Write "gift, no price on slip" in the same mail as the order number.

Contact

Questions about a shipment: orders@karigariheritage.com or the form on Write to us. Put the order number in the first line. We reply on working days.